WhatsApp supports voice calling to business numbers. When a customer rings yours, the call is logged here with its direction, duration, outcome and — where one exists — a recording you can download.
Choosing who answers #
Each connected number can be pointed at an AI agent that answers inbound calls, or left unset. Left unset, calls are simply logged and not answered by AI.
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Pick an agent per number
The Who answers calls panel lists every connected WhatsApp number with a dropdown of your active agents. -
Save
Each number is saved independently, so you can have AI answer the sales line and leave the support line to people.
Reading the log #
| Field | What it does |
|---|---|
| When | Call start time. |
| Contact | Who called, resolved to a contact where one exists. |
| Direction | Inbound or outbound. |
| Answered by | The AI agent or the teammate who took it. |
| Duration | Connected time. Zero for missed and failed calls. |
| Status | Ringing, in progress, completed, missed or failed — each also available as a filter tab. |
Recordings, where captured, download from the call's row.