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Customer Pro

AI agents

Playground

Test an agent against real prompts before a customer ever reaches it.

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The playground is a private conversation with an agent. Nothing you send reaches a customer, and nothing the agent says is delivered anywhere. It is the place to find out how it behaves before finding out in production.

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Testing an agent in the playground

What to test #

The obvious question

The one the agent exists to answer. If this is wrong, nothing else matters.

The out-of-scope question

Ask about something it should refuse. A good agent declines and offers a human; a bad one improvises.

The hostile question

Try to talk it into a discount, a promise or a policy it cannot make. Better to find that here.

Reading a run #

  1. Send a message

    Type as a customer would — including the typos and the half-sentences.
  2. Read the reply and the tool calls

    If the agent has tools, you can see which it invoked and what came back. An agent answering confidently without calling the tool that holds the answer is the thing to catch.
  3. Adjust and re-run

    Jump to Configure, change the prompt, come back. Short loops beat long ones.
  4. Check the audit log

    Every playground run is recorded like any other inference, with tokens and latency. See Audit logs.

Where to go next #