Privacy Policy

1. Who we are

This policy explains how Customer Pro (“we”, “us”) handles personal information in connection with the Customer Pro platform and the website at customerpro.in.

• Email: dnyantra@gmail.com
• Phone: +919975888110
• Address: Baner, Pune

2. Two different kinds of data

The distinction matters, because your rights differ depending on which one you are asking about.

Your account data. Information about you as our customer — the person who signs up, pays and uses the product. We decide how this is handled, and this policy governs it.

Your customers' data. The contacts, conversations and files you bring into the platform to run your own business. Here you decide what is collected and why; we only process it on your instructions in order to provide the service. If you are the end customer of a business using Customer Pro, please contact that business directly — we cannot make decisions about their data on their behalf.

3. What we collect

• Account details — name, email address, password (stored only as a cryptographic hash), organisation name, and the team members you invite.
• Billing records — the plan you chose, invoices and payment status. Card and bank details are entered directly with our payment provider and never reach our servers.
• WhatsApp content — the contacts, messages, media and templates in your workspace, including messages your customers send you.
• Usage and security logs — IP address, browser type, pages and actions within the app, and an audit trail of administrative changes.
• Support correspondence — what you tell us when you contact us.

4. Information you give us through our ads

If you fill in one of our lead forms on Facebook or Instagram, we receive the details you submit — typically your name, phone or WhatsApp number, and city. We use them to contact you on WhatsApp about setting up an account and to send you pricing and product information. You can ask us to stop at any time by replying to any message or writing to us at the address in section 12. We do not sell or share these details with anyone else.

5. How we use information

• To provide the platform — delivering and receiving messages, running campaigns, and keeping your workspace working.
• To bill you and to keep the financial records the law requires us to keep.
• To support you when you ask for help, and to investigate problems.
• To keep the service secure — detecting abuse, fraud and unauthorised access.
• To improve the product, using aggregate usage patterns rather than the content of your conversations.
• To send you service notices. Marketing email is separate, and you can opt out of it without losing service notices.

6. WhatsApp and Meta

The platform connects to the WhatsApp Business Platform operated by Meta. Messages you send and receive pass through Meta's systems and are also governed by Meta's own terms and privacy policy, and by the WhatsApp Business Messaging Policy. You are responsible for having a lawful basis to message your contacts, for honouring opt-outs, and for the content you send. Customer Pro is not affiliated with or endorsed by Meta.

7. Payments

Payments are processed by Razorpay. When you pay, your card or bank details are collected by Razorpay directly under their own privacy policy; we receive only a payment reference, the amount, and whether it succeeded.

8. Automated and AI processing

Where you enable AI features, the message content needed to generate a reply is sent to our AI providers for that purpose. Voice features additionally send audio for transcription or speech synthesis. These features are optional and off unless you turn them on. We do not use your conversations to train our own models.

9. Who we share information with

We do not sell personal information. We share it only with service providers who help us run the platform, each bound to use it solely for that purpose:

• Meta Platforms — WhatsApp message delivery.
• Razorpay — payments and subscription mandates.
• AI and voice providers — reply generation, transcription and speech, where enabled.
• Cloud hosting and object storage providers — running the application and storing media.
• Email and push notification providers — delivering notifications.

We may also disclose information where the law requires it, or to establish or defend legal claims. If our business is transferred, information may move with it, and this policy will continue to apply until you are told otherwise.

10. Cookies and website tracking

We use strictly necessary cookies to keep you signed in and to protect forms against cross-site request forgery. On our public pages only — the landing page, documentation and sign-in screens — we also load the Meta Pixel, which sets cookies to measure our advertising. We deliberately do not run the pixel or any other advertising tracker inside the signed-in application, so your work in the product is not tracked for advertising. You can block these cookies in your browser without losing access to the service.

11. Keeping and protecting information

We keep information for as long as your account is active. After you close your account we delete or anonymise it within a reasonable period, except where we must keep records for tax, accounting or legal reasons. Access is restricted to staff who need it, traffic is encrypted in transit, and credentials and API tokens are encrypted at rest. No system is perfectly secure, and we cannot guarantee absolute security.

12. Your rights

You may ask us to give you a copy of your personal information, correct it, delete it, or stop using it for marketing. Write to us using the details below and we will respond within the period the applicable law allows. If you are unhappy with our response you may complain to your data protection authority.

Grievances about how we handle personal information can be sent to dnyantra@gmail.com, marked for the attention of our Grievance Officer.

13. Children

Customer Pro is a business product and is not intended for anyone under 18. We do not knowingly collect information from children.

14. Changes to this policy

We may update this policy as the product changes. The date at the top always shows the current version, and we will tell you about significant changes before they take effect.

15. Contact us

Questions about this policy or about your information? Email dnyantra@gmail.com.